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Cloud phone system for businesses

Every call answered, routed and recorded, without a phone room.

Pabx Kormi gives your team business extensions on the browser, desk phones and mobiles, a welcome menu in Bangla or English, WhatsApp calls that ring your team, queues that call customers back, and a call center your supervisors can watch live.

Try it free for 3 days See all features
Hardware
None needed
Set-up
Same day
Contract
Month to month
Inbound call flowLive
  1. Your number Incoming call+880 9612 000 000
    Office hours · Sun–Thu 09:00–18:00
  2. Welcome menuবিক্রয়ের জন্য ১, সাপোর্টের জন্য ২ চাপুন
    Bangla voice
1
SalesRing group · 3 phones
2
Support queue2 waiting · callback on
Recorded Survey after call After hours to voicemail

Everything a business phone system should do

Set up and change your call flows yourself in the portal. Changes go live within seconds.

Calling

For everyone in the team, on any device.

  • Extensions & web phone

    One extension per person. Call from the browser, a desk phone or a mobile SIP app.

  • Desk phones & BLF keys

    Standard SIP desk phones. A BLF key lights up when a colleague is on a call.

  • Paging & intercom

    Speak to a group of phones at once, or to one desk with *80 and the extension.

  • Forward to mobile

    Always, when the phone is offline, or when nobody answers.

  • Conference rooms

    Dial-in meeting rooms with an optional PIN.

  • Pickup, park & transfer

    Answer a colleague’s ringing phone, park a call, or pass it on.

  • WhatsApp calls

    Customers tap call in WhatsApp; your menu, queue or team answers in the web phone.

  • Mobile apps

    Android and iOS apps for your team. Coming soon.

Call routing

How callers reach the right person.

  • IVR menus

    “Press 1 for Sales.” Multi-level menus with timeout and wrong-key handling.

  • Bangla text-to-speech

    Type the greeting in Bangla or English; the system speaks it. Or upload a recording.

  • Business hours & holidays

    Separate call flows for office hours, nights and public holidays.

  • Ring groups & queues

    Ring a team together or in turn, or queue callers with your own messages.

  • Queue callback

    Callers press 1 to hang up and keep their place; they are called back automatically.

  • Block list

    Block nuisance numbers or all hidden numbers, straight from missed calls.

Reports & account

What happened, what it cost, and what to fix.

  • Dashboard & analytics

    Calls, answer rate, missed calls and talk time, by day and by extension.

  • Recordings & voicemail

    Listen in the portal; voicemail also arrives by e-mail.

  • Missed call list

    Every unanswered caller in one place, with call-back and e-mail alerts.

  • Monthly report

    An e-mail on the 1st of each month with calls, talk time and costs.

  • Choose your number

    Pick a number from our list when you sign up.

  • Keep your own number

    Connect your current provider’s SIP account and keep the number customers know.

  • Online verification

    Upload NID, photo and trade licence in the portal; numbers switch on after approval.

  • Call quality

    Audio quality is measured on every call, so network problems show up early.

  • API & webhooks

    Click-to-call, call events and contacts for your CRM, with IP-locked keys, expiry dates and a request log.

Phone codes

Work on every phone and the web phone.

*80 101Intercom to extension 101
** 101Pick up a call ringing at 101
*8Pick up any ringing call in the company
#72 · *71–*79Park a call, then take it from any phone
*97Listen to your voicemail

Voice menus

Type the greeting. Your menu speaks it.

Write the message in Bangla or English, choose a female or male voice, listen, and use it. No studio, no recording equipment. You can still upload your own recording when you prefer.

  • Use the same message in IVR menus, queue welcomes, waiting messages and surveys
  • Change the wording any time; the new message plays on the next call
  • Upload your own recording instead; it is converted for the phone network

Queues

Customers stop waiting on hold.

When the queue is long, callers can press 1 and hang up. They keep their place, and the system calls them back as soon as an agent is free. After the call, a short survey asks them to rate the service.

  • Called-back customers go to the front of the queue
  • Up to three attempts if the customer misses the call
  • Survey scores per queue and per agent in your reports

Call center

A contact center in the browser.

Agents log in to their queues and take calls in the web phone. Supervisors see every agent and queue as it happens and can step into a call when needed.

  • Agent console with pause reasons and recent calls
  • Supervisor view: listen, whisper or join a call
  • Wallboard for a screen on the office wall
  • Auto dialer campaigns that call only when an agent is free
  • Service level, abandoned calls and agent reports

WhatsApp calls

Your customers call on WhatsApp. Your team answers here.

Connect your WhatsApp Business number once. When a customer taps the call button in WhatsApp, the call goes through your welcome menu, queue or ring group and rings in the web phone, just like a normal call.

  • Free for your customers: they call over the internet from WhatsApp
  • Same IVR, office hours, queues and block list as your phone number
  • Shown as “WhatsApp” in call records, reports and missed calls
  • Encrypted connection between WhatsApp and your phone system

Mobile apps

Your office number on your phone.

Make and take calls on your extension from anywhere, see missed calls and listen to voicemail. Calls ring even when the app is closed.

Coming soon forAndroid Coming soon foriPhone (iOS)

Until then, use the web phone in your mobile browser or any SIP app.

Security

Protection against phone fraud is on from day one.

A hacked phone account can run up a large bill overnight. Every company starts with limits that stop that, and you can tighten them in the portal.

  • Repeated wrong passwords are blocked automatically
  • Suspicious bursts of international calls lock the extension
  • Daily and monthly spending limits pause outgoing calls
  • Optional office-only registration by IP address
  • Sign-in codes by e-mail and a log of sensitive changes
  • API keys limited to your servers’ IPs, with expiry dates and a log of every request
  • Each company’s calls, users and recordings are kept separate
Default limits for a new companyActive
International callsOff until you allow them
International minutes per day120
International calls at the same time2
Wrong SIP passwords before block5
Block duration6 hours
BackupsDaily

Getting started

Most companies make their first call on the same day.

  1. Step 1

    Choose a plan

    Sign up online in a few minutes, with a free 3-day trial.

  2. Step 2

    Build your call flow

    Add extensions, the welcome menu and office hours. Your team gets its own login page.

  3. Step 3

    Connect a number

    Use a new number or bring your existing one, and start calling.

Plans

Change plan at any time. Prices in BDT.

Basic

750 BDT / month

  • 10 extensions
  • 5 calls at the same time
  • 1 phone number
  • 3 IVR menus
  • No call center
Choose Basic

Business

Most chosen

1,200 BDT / month

  • 10 extensions
  • 10 calls at the same time
  • 1 phone number
  • 5 IVR menus
  • No call center
Choose Business

All plans include the web phone, voicemail, business hours, reports and fraud protection. Prices exclude VAT and call charges.

Questions

Can’t find the answer? Ask us directly.

Do I need to buy phones?

No. Everyone can call from the browser with the built-in web phone. Standard SIP desk phones and mobile SIP apps work too.

Can I keep my existing number?

Yes. Enter your current provider’s SIP account when you sign up and we connect it after a quick check, or pick a new number from our list.

Can customers call us on WhatsApp?

Yes. Connect your WhatsApp Business number (Cloud API) in the portal and WhatsApp calls ring your menu, queue or team like any other call.

Is there a mobile app?

Android and iOS apps are coming soon. Until then your team can use the web phone in a mobile browser or any SIP app.

Can the menu speak Bangla?

Yes. Type the greeting in Bangla or English and it becomes a voice message. You can also upload your own recording.

What happens when all agents are busy?

Callers wait in the queue with your messages, or press 1 to be called back as soon as an agent is free.

How do you prevent phone fraud?

International calls are limited per day and per call, suspicious extensions are locked, spending limits pause calls and repeated wrong passwords are blocked.

Is our data kept separate from other companies?

Yes. Every company has its own phone system, users, recordings and call records.

Can I change my plan later?

Yes. You can move to a larger or smaller plan at any time.

Ready to move your phones to Pabx Kormi?

Create an account now, or talk to us first.

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